Privacy Policy

Privacy Policy

Your privacy is very important to us and we understand that we have responsibility to protect your privacy and look after personal data.

This privacy notice and our Terms and Conditions explain what personnel data we collect and how we may use your personal data.

This notice applies to any online and mobile website, application and digital service (“Services”) of K9Munchtime Limited, “we”, “us” or “our”).

It also describes your data protection rights, including a right to object to some of the processing which K9Munchtime may carry out (e.g. direct marketing). More information about your rights, and how to exercise them, is set out in the “What rights do I have?” section. You can also learn about cookies and similar technology in this notice.

What information do we collect?

The following categories of personal data will be collected about you in connection with your interaction with us and use of our Services. This includes and is not limited to, when you purchase products on our Services, you complete forms on our Services, submit user-generated reviews or ratings, and engage in any social media functions on our Services.

  • Information you give us
    • personal identification information such as your name, address etc
    • contact information such as, email address and telephone number;
    • demographic information: such as, postal address;
    • financial information: such as, credit/debit card numbers; until we take the payment. After the payment we shred the card numbers and don’t keep any records of them.
    • your purchase history;
    • if you have completed a survey or entered a competition with us;
    • your marketing preferences, including any consents you have given us when you subscribe to our newsletter or set up an online account.
  • Information we collect automatically
    • information related to the browser, device or operating system you use to access our Services;
    • the website you came from, information on actions taken on our Services including but not limited to pages viewed, dates and times of visits, time spent on each page, products viewed, clicked on, added to your basket and purchased;
  • Information we receive from third parties

Sometimes we receive personal data about you from third parties when you engage with our Services through social media, or other non-K9Munchtime sites or applications, those sites will share personal data with us including, but not limited to:

  • the content you have viewed or interacted with;
  • about adverts within the content which you have been shown or clicked on;
  • registered beacons or GPS (geo location) signals you have received;
  • publically available information
  • non-personal information used to supplement existing information, such as demographics and affluence metrics (e.g. social-demographic groupings through matching postcodes).

The privacy notices for these sites and applications will contain more detail about this and how to change your privacy settings on those sites and applications. 

How do we use this information, and what is the legal basis for this use? 

We process your personal data for the following purposes:

  • to fulfil an order. This includes:
  • processing your order, registration for the Services, or entry to a competition;
  • providing the Services, to communicate with you about them or your account with us;
  • communicating with you (including by email telephone and SMS) and providing our customer services;
  • verifying your identity; and sending you information about changes to our terms or policies.
  • to conduct our business and pursue our legitimate interests, in particular:

We will use your personal data to provide products and Services you have requested, and respond to any comments or complaints you may send us; we monitor use of our Services, and use your personal data to help us monitor, improve and protect our products, content, Services and websites, both online and offline. We use your personal data to personalise our products and Services for you to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law, we use information you provide to investigate any complaints received from you or from others, about our website or our products or services. We will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation); and

Where you give us your consent, we will use your personal data

To send you newsletters, price updates, order, updates, new products, promotions, price increases, competitions, functions, charity events or shows that we are attending throughout the year, or if you have asked us to specifically contact you and other promotional material about our Services and to use technologies to check if these have been received and opened to help make our communications relevant to you.

For purposes which are required by law: in response to requests by government or law enforcement authorities conducting an investigation.

Who will we share this data with, where and when?

In all cases, the third party is acting on K9Munchtime Ltd express instructions and in accordance with this Policy, confidentiality and with levels of security.

Without your consent, we share your personal data:

  • with third party platforms such as Facebook or Google to send you targeted advertisements on our behalf;
  • Our courier so that they can deliver our goods;
  • in response to legal process,for example, in response to a court order, a law enforcement or government agency’s request;
  • with third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity (such as copyright infringement or fraud) or, to protect the safety of other users of the Services; and
  • if we undergo a business transition, like a merger, acquisition by another company, or sale of all or part of our assets.


 How long will data be retained?

We will keep your personnel data for the duration of the period you are a customer of K9Munchtime.

Due to the nature of our business and the services we offer and the relationship we have with our customers we will assume that you are still a customer until you tell us that you no longer want to be considered a customer. 


 What rights do I have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or, if you ask us to delete information which we are required by law to keep or, have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, or to obtain other information you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

Where we require your personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests.

You have an absolute right to opt-out of direct marketing, at any time. You can do this by replying to any email we’ve sent or by contacting us directly.


K9Munchtime Ltd take appropriate measures to safeguard against unauthorised disclosures of personal data and as such we will never  sell your personal data to third parties for marketing or advertising purposes.

Children’s Privacy

Our Services do not target and are not intended to attract children under the age of 16. We do not knowingly solicit personal data from children under the age of 16 or send them requests for personal information.


When you visit our website we may store some information (commonly known as a “cookie” or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.

Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:

  • strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
  • performance cookies – these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
  • functionality cookies – these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
  • targeting or advertising cookies – these collect information about a user’s browsing habits and are usually placed by advertising networks with the website operator’s permission.

Cookies can also be categorised in accordance with how long they are saved on your device. “Session cookies” are short-term cookies that are only saved on the computer’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the computer’s memory for a set period of time, even after the browser session has ended.

How to manage & remove cookies

If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre.

The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Within your account settings you have access to "My GDPR Tools" where you can access and amend the information stored by us and make any changes to your account.  It is your responsibility to ensure that your account details are kept up to date. 

Thank you for taking the time to read this notice.